common problem

How to buy Eazao ceramic 3D printer?

You can place an order directly on the official website, our system will automatically calculate the shipping cost and quotation, and you can pay directly with PayPal. If you are unable to use PayPal, you can email us for alternative payment methods at [email protected].

Which clays can I use for 3D printing?

The Eazao ceramic 3D printer supports most pottery clays, and you can buy them from your local pottery studio or Amazon. We list some of the clays that our customers have used, and give the requirements of ceramic 3D printers for printing clays. Read more here:

Do I need to buy any other accessories besides the Eazao Ceramic 3D Printer?

You can just buy the Eazao ceramic 3D printer, no need to buy other accessories, just buy the clay and use it after you receive it. Of course, you can also buy other vulnerable accessories, such as: cartridge, oil seal, printed bed, adapter, etc.

Besides Eazao store, where can I buy Eazao accessories?

We recommend that you purchase accessories at the same time as you purchase Eazao. But you can also buy similar accessories locally or on Amazon. We have marked the model, size and reference purchase URL for all Eazao accessories, you can judge and buy by yourself.

What software do ceramic 3D printers use?
If you want to make more creative shapes, you need to do model design and model slicing, for more information, please check: /
What delivery service will you use?

To reduce the waiting time and improve the user experience for our users, we have been working with reputable logistics companies such as FEDEX, UPS and DHL. For this campaign, depending on backers’ countries, we will use different shipping carriers for faster and safer logistics services.

Is Eazao suitable for novice users?

You can find Eazao’s product manuals and numerous tutorials on the Downloads and Support screens, as well as check out Eazao’s YouTube channel. In addition, we also provide video guidance services by Email and Skype. The Eazao Ceramic 3D Printer is the most sold ceramic 3D printer in the world. Before buying, you can check our Facebook Group to see what users are saying about Eazao.

Are ceramic 3D printing operations difficult?

Just like you learn a new skill, action is always the first step to solving a problem. Ceramic 3D printing is different from FDM 3D printing of plastic, in most cases you need to make the printing material yourself: clay. However, once you have the clay, printing is simple. We equipped the standard version of Eazao with an SD card with sample Gcode. You can make your first print immediately after installing the Eazao ceramic 3D printer and the clay.

Warranty of Eazao.

The warranty period is 180 days. As for the quality issues (non-human damage) of your Eazao during the warranty period, we provide replacement parts free of charge. Customers only need to pay the shipment fee. If the quality issues are caused due to improper use or beyond the warranty period, the replacement part and shipment will be charged from customers’ side. Since Eazao is a modular design, the shipping fee will be relatively less and is also a money saver.

How to maintain Eazao?
As with any machine, it is best to clean your Eazao after each print. Use a damp cloth to remove the clay from the base, aluminum and steel parts. You need to clean and lubricate the linear guides. At the same time, the belt is still tight every month and the dust and clay on the rails are removed.
Ceramic 3D printers need timely maintenance after each use, including removing the extruder, cleaning the internal bearings of the extruder and applying grease, etc. For more information, see here:

technical problem

What should I do if the first layer of the printing layer does not stick to the printing platform?

You need to level the build platform again according to the instruction manual to reduce the distance between the build platform and the nozzle. The electric putter was pre-extruded again. Spray water on the printed board.

How long must the print remain on the bed before it can be removed?

It can be taken out immediately after printing. For some thin-walled models, you can use hot air heater to helps the model to dry more quickly.

Is a kiln required? Or will a regular kitchen oven do (for some clays)?

For ordinary clay, it needs to be fired in the kiln. The temperature depends on your needs. Generally, the pottery needs about 800 °C, and the porcelain needs about 1200 °C.

We have developed a kiln using a regular kitchen oven, allowing you to burn ceramics at home. The microwave kiln developed by us can heat up to over 1000℃ in about half an hour, the longer the temperature, the higher the temperature.

What bed surface is used? What alternatives are recommended?

The printed model is directly on a square wooden board of 170 mm*170mm.

Is it safe to print with clay?

Printing with clay is safe. The clay you use is no different from the materials used in ceramic  stores around the world.

What type of food can Eazao print?

We do not recommend printing food. The main materials of Eazao are PVC, nylon and  stainless steel. It can print any food paste with the correct viscosity and no hard, sticky or fibrous.

What is the accuracy or resolution of the printer?

The best practice is a ratio of 1 to 2, and a layer height of 0.8 mm is best printed with a 1.6 mm nozzle. With our 0.6 mm nozzle, very fine and soft clay can be as low as 0.3 mm per layer.

The best result is a layer height between 0.4 and 1.5 mm and a larger nozzle. However, the printout is still clay and will deform when dry. Solid or multi-walls are not recommended unless a large degree of stability or heavy post-processing (such as engraving) is required.

For better printing parameters, we can’t provide much advice and still need to explore the necessary printing techniques.

How fast can Eazao print?

The print speed depends on many variables:

The type of clay you use.
The hardness of the clay.
The height and line width you have chosen.
Printed model.

For any layer height or nozzle width, the best printing speed is 15 to 25 mm per second.

What is it the voltage currently running?

The printer’s operating voltage is DC 12V 10A.

Is your hardware open source?

You can adjust and modify our printer as needed. Its CPU is based on the open source Arduino mega + ramps 1.4 setup. However, in this case we are unable to provide a wide warranty. We have opened some of the source code and can download it from here.

If I forgot to clean the extruder, now it is stuck?

Disconnect the extruder from the printer and place it in a glass filled with water.
Make sure it is not submerged in the middle of the flexible coupling under the motor and gearbox! Let it soak for about an hour.

How to clean and maintain the extruder?
Follow the steps below to fully repair the extruder. If it only needs some clay or some hardware  needs to be removed, just brush with water.

You can also find answers or ask questions in our Facebook Group.